ZARCONIA SHIPPING & ORDER POLICY

All ZARCONIA pieces are produced in limited quantities and are made-to-order unless otherwise stated.

Production & Shipping Times

Please allow approximately 3–6 weeks for production and shipment of your order. During periods of travel, fashion week, pop-up events, high order volume, or unforeseen circumstances, fulfillment times may extend beyond the estimated window.

By placing an order, you acknowledge that production timelines are estimates and not guaranteed delivery dates.

Order Status Updates

If fulfillment is expected to exceed the estimated production window, customers may contact us at fromzarconia@gmail.com for an update on their order status.

No Refunds or Cancellations

Due to the made-to-order nature of our products, all sales are final. Once an order has been placed, it cannot be canceled, modified, or refunded.

Delayed Fulfillment

Production delays do not qualify an order for cancellation or refund. Customers understand that each garment is individually produced and that occasional delays may occur due to sourcing, manufacturing, travel, or operational demands.

Lost or Damaged Packages

Once an order has been shipped and tracking information has been provided, ZARCONIA is not responsible for delays, loss, or damage caused by the shipping carrier. Customers should contact the carrier directly regarding delivery issues.

Contact

For questions regarding your order, please contact:

fromzarconia@gmail.com

Thank you for supporting independent craftsmanship and slow fashion.